Our 2-year warranty
Every ALCANSIDE product is crafted from genuine Italian Alcantara® and built to last, which is why we cover each one with a 2-year warranty against manufacturing and material defects, on top of your statutory consumer rights. Last updated: 17 June 2026.
What's covered
Last updated: 17 June 2026
Your ALCANSIDE warranty protects you against defects in manufacturing and materials for 2 years from the date your order is delivered.
If a fault arises through no fault of your own during normal use, it is covered. This includes:
- Stitching defects, such as seams coming loose or unravelling.
- Adhesive failure, such as the Alcantara® lifting or separating from the case.
- Hardware faults, such as faulty buttons, clasps, magnets or other fittings.
- Material defects in the genuine Italian Alcantara® or other components present at the time of delivery.
Where a valid defect is confirmed, we will repair, replace or refund the product at no cost to you.
What's not covered
This warranty covers defects, not the natural ageing or misuse of a product. The following are not covered:
- Normal wear and tear from everyday handling and use.
- Fading or patina that develops gradually through use and exposure.
- Accidental damage, including drops, scratches, scuffs, tears and crushing.
- Misuse or neglect, including use outside the product's intended purpose.
- Water damage beyond any stated water resistance of the product.
- Damage caused by third-party repairs or modifications not carried out or authorised by ALCANSIDE.
Alcantara® is a premium textile that responds to handling and care. Reasonable changes in appearance over time are part of the material's character and are not considered defects.
This warranty applies to the ALCANSIDE product itself. It does not cover damage to any phone, device or other item used with the product, except where liability cannot legally be excluded.
Duration & who is covered
The warranty runs for 2 years from the date of delivery of your order.
It applies to the original purchaser and is not transferable. To make a claim you will need proof of purchase, normally your order number, so we can confirm the eligible product and the start of the warranty period.
How to make a warranty claim
Please contact us as soon as possible after discovering a defect, so we can assess the issue properly. Making a claim is straightforward:
- Email contact@alcanside.com with your order number and a short description of the issue.
- Attach clear photos or a short video of the product and the defect so we can assess it. For buttons, magnets or adhesive issues, a short video is often the most helpful.
We will review your claim and, depending on the issue and what is reasonable, repair, replace or refund the product. Valid warranty claims are handled free of charge. If we need the product returned for inspection and your claim is valid, we will cover the return shipping we arrange.
Your statutory rights
This 2-year warranty is a voluntary commercial guarantee offered by Alcanside B.V. It is offered in addition to, and does not affect, your rights under applicable consumer law. Under EU consumer law, repair or replacement is normally the first remedy for a non-conforming product; where that is not possible or is not resolved properly, a price reduction or refund may follow.
This warranty is provided by Alcanside B.V., Energieweg 53A, 6541 CW Nijmegen, the Netherlands. Email: contact@alcanside.com.
Personalised items
Personalised products, such as cases featuring a name, number, initials or other custom text, are fully covered for manufacturing and material defects in exactly the same way as our standard range.
However, the warranty does not cover issues relating to a name, number, spelling or other custom text supplied by the customer. Please check your personalisation carefully before ordering, as items printed to your specification cannot be corrected under this warranty.
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